Please review our damaged item replacement policy before placing your order.
Replacement or refund is provided exclusively for items that arrive broken, defective, or physically damaged during transit. An uncut, clear 360-degree unboxing video recorded from the sealed parcel state is strictly mandatory for claims.
Customized photo mugs, personalized cotton t-shirts, and printed phone cases are manufactured bespoke to customer design submissions. Therefore, returns are not accepted for change of mind. If damaged in transit, a 100% free replacement is dispatched immediately upon unboxing video verification.
Claims must be initiated within 48 hours of courier delivery by forwarding your order number and unboxing video to our WhatsApp help line: +91 9876543210.